Frequently Asked Questions
Everything you need to know about our artisanal apparel and services.
How do I determine my size for Ancient Extracts garments?
Each product page features a detailed size guide. Since our pieces often feature traditional cuts and natural fabrics, we recommend measuring a similar item you own and comparing it to our specifications for the perfect fit.
What is your shipping policy for international orders?
We ship worldwide using premium carriers. International orders typically arrive within 7-14 business days, depending on your location and customs processing times.
How should I care for my natural fiber clothing?
To preserve the integrity of our botanical dyes and organic fabrics, we recommend hand washing in cold water with a pH-neutral detergent and drying in the shade to prevent fading.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please note that limited edition releases may be subject to different terms specified at checkout.
Are your production methods sustainable?
Sustainability is at our core. We use ethically sourced raw materials, low-impact botanical dyes, and partner with small-scale artisans who are paid fair living wages.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey to your doorstep.